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Support

A real person reads every one of these.

We are small, so support is the product team. Tell us what you were trying to do and we will answer by the next working day — usually sooner.

Reply targetNext working day
HoursMon–Fri, CET
LanguagesDeutsch · English

Three ways in. Pick whichever suits the problem.

Best for most thingsThe form below

Pick a topic and it tells you exactly what to include — so we can answer properly the first time instead of asking three questions back.

Jump to the form →If you prefer emailsupport@openforall.io

Straight to the same inbox, no ticket wall. Forward a scan email or attach a screenshot and we will pick up the thread.

Open your mail app →Included from SoloBook 15 minutes

Share your screen and show us the problem. Support calls are included with paid packages; Free includes documentation, community and email support.

Pick a time →

Tell us the task, not just the error message

Start with the topic — the box underneath changes to tell you what actually helps us for that kind of request.

What to include

Anything that does not fit the other topics. One sentence about what you were trying to do is plenty to get started.

  • What you expected to happen
  • What happened instead

We use this only to answer you, and keep it as long as the conversation is open. How we handle it.

Never send passwords, session cookies, API tokens, or a customer's personal data. If we need protected access to reproduce something, we will set up a proper way to do it.

Option three

Some things are faster shown than written

Fifteen minutes with screen sharing, included from Solo. On Free we help by email; documentation and community support are available too.

Worth booking for
  • Your first scan and verifying the site
  • Setting up a scan of pages behind a login
  • Structuring agency workspaces and client access
  • Reading a finding you disagree with, together

Buying rather than stuck? Book a free 30-minute package conversation here

Support call · 15 minTimes shown in your timezone

Calendar not loading? Open it in a new tab — or just use the form and we will send you times.

Before you write

The eight things people ask us most

Is yours here?

My scan finished but pages are missing

Every scan lists the URLs it did not open and why — duplicate parameters, blocked by robots, not on the sitemap, or outside your package's page limit. Open the coverage list on the scan first; if a page is listed as scanned but its findings look wrong, send us the scan number.

Can you scan pages behind a login?

Yes, from the Team package up, using an authenticated scan profile you set up in the workspace. Do not email us credentials — the profile stores them encrypted and they never appear in a report or an export. If you would rather set it up with us on screen, book a support call.

My score dropped and I did not change anything

Three usual causes: new content was published, a third-party embed changed, or the rule set was updated. Every scan records the rule-set version, so compare the two scans side by side — a drop caused by a rule-set change is marked as such rather than blamed on your site.

How do I give a client access to just their own site?

Invite them into that one client workspace, not into your agency organisation. They will see only that workspace, and nothing about your other clients. How access works across a portfolio.

Where are my invoices?

Under Account → Billing, which opens the payment portal where you can download every invoice, change the payment method, or cancel. We cannot see or change your card details from our side.

What happens when my trial ends?

Nothing is deleted. After 14 days the workspace goes read-only for 60 days — you keep access to existing scans and evidence, but no new monitoring runs. Pick a package at any point in that window and everything resumes where it stopped.

Can I get my data out?

Yes. Account → Data downloads your personal account and authored activity as JSON. Website managers can download a handover CSV for each site with findings and remediation history. Organisation-wide JSON/CSV exports, schedules and the read API are Enterprise features.

Does a green score mean we are compliant?

No, and we will not claim otherwise. Automated testing reliably covers a portion of WCAG 2.2 AA; the rest needs human judgement, which is why unresolvable checks go to a human-review list instead of being counted as passes. What we test and what we cannot.